Novotel Cardiff Centre

The staff were very friendly and helpful especially Anthony as he moved us to a different floor and room due to the room next door making a lot of noise. Anthony was very understanding very good at his job. Everyone at the hotel experienced in what they did the room were lovely and clean and tidy swimming pool was lovely as well. Also the hotel smell beautiful when entering which made it very inviting also the food was excellent and breakfast was really nice well done to all.

Kids had hours of fun in the swimming pool and the changing rooms were very clean, very quiet in the pool so we chose our times wisely! The restaurant was trendy and the food was great, staff were lovely and the reception area has a lush smell!! Close to all the places we wanted to go to.

Hotel was immaculate, restaurant attached to which was reasonably priced, staff wee extremely helpful. Anthony front of house was amazing we stayed here as I was taking my youngest to concert for his birthday and my son told him it was his birthday, we went shopping in Cardiff and when we came back to room there was a slate with happy birthday on with chocolate cake and Welsh cakes such a thoughtful gesture to do and it made our son smile that bit more. Anthony didn't get to see you before we left hopefully you will see this or be told but thank you so much your a credit to the hotel 😊

Room and facilities were very good. However all standard rooms have interconnecting doors and you can hear your neighbours talking. So if you have noisy neighbours that could be an issue and I was conscious of not having my TV on too loud throughout my stay. Otherwise, we had a lovely stay and all staff were polite and the restaurant staff were particularly attentive and helpful. Breakfast was superb with great choice and the hotel would make food to order like porridge, fried/poached eggs etc. Also breakfast is from 7-11am which meant you didn't have to wake up super early in the mornings. I would definitely stay here again.