Novotel Cardiff Centre

Rating: 8.5/10 I recently stayed at Novotel Cardiff and overall had a great experience. The hotel has good amenities especially the gym and pool, which I really enjoyed using. The food was a pleasant surprise. I ordered their Welsh beef burger and honestly, it’s one of the best I’ve had so far, really flavorful and well-prepared. Breakfast was what you’d expect from an English hotel, no complaints there, but what stood out was the service. The restaurant staff were commendable-friendly, efficient, and made the dining experience enjoyable. One issue during my stay was with the air conditioning in my room, which wasn’t cooling properly and made the room uncomfortably warm. Receptionist W. was very helpful-he provided a fan on the first night, and when that didn’t help, he offered to move me to another room. Unfortunately, the new room had the same temperature issue and was a downgrade from my original booking. However, W. made an effort to make it right by arranging a partial refund and offering a complimentary breakfast the next day. Receptionist M. was also very attentive and assured me they’d provide a more tailored experience on my next visit, which was appreciated. Despite the aircon issue, the overall service, food, and facilities were excellent. I’ll definitely consider booking again to give them another chance.

I loved the restaurant downstairs, breakfast was great, the rooms clean,the staff very helpful, and water warm also. There is a parking outside, so big advantage.There are toilets downstairs, well maintained . I would recommend staying and we were very happy with our choice, apart from the swimming pool:-( but the sauna cheered me up:-)

Kids had hours of fun in the swimming pool and the changing rooms were very clean, very quiet in the pool so we chose our times wisely! The restaurant was trendy and the food was great, staff were lovely and the reception area has a lush smell!! Close to all the places we wanted to go to.

Swimming pool was great, staff were lovely especially David who was very friendly and helpful. Rooms were spacious and beds comfortable. My son loved the pancake maker at breakfast.